Confluence Technical Support Engineer

General configuration

• configure address

• Formatting and Internationalization

• Attachment settings

• Connection timed out

• Do not set the attachment too large. It is recommended to store the attachment on the NAS or network disk.

• If you want to troubleshoot easily, it is recommended to set your personal language to English, so that you can go to Google to find the answer for the English error that pops up.

Advanced configuration

• Site Home

• Session Notes

• Remote API

• open search

• Draft save interval

• In-site search

• At most simultaneous requests

• Before setting the home page of the site, that is, the landing page, it is necessary to check whether the relevant user has access rights

• In order to ensure performance, it is recommended not to modify the maximum number of requests without adding nodes to avoid access denial

Daily backup management

The attachment is not enabled by default during backup. If it is enabled, it is recommended to add a regular cleaning script to prevent it from taking up too much disk space. In addition to backing up the database, applications and other file backups are also required.

external gadget

• How to present the Jira board in Confluence

Mail Server

Turning on email reminders may trigger large-scale email pushes, resulting in the notification mailbox being marked as spam. It is recommended not to open the mail server unless it is necessary.

User macro

• Getting Started with the Velocity Language

• macro template syntax

office connector

• Atlassian Companion is discontinued in Cloud, DC version is still available

• If you want to improve the experience of editing Office files in Confluence, it is recommended to use the plugin Only Office

Webhooks

Through confluence events, the linkage of external systems is triggered, and the linkage with non-Atlassian products is better. For example, the addition, deletion and modification of important documents are notified to external IM slack and teams.

Manage applications

It is recommended to turn off automatic updates. Some new plug-ins may cause compatibility problems with the main program.

Authentication method

• Multiple Identity Providers

• Use a personal access token

• Confluence has this feature since version 7.16

• If you want to have a unified interface to manage users, it is recommended to use Atlassian Crowd or Access unified management.

Security configuration

• Security Notice Release Policy

• Security Configuration Best Practices

• The security topic is very big, and it is difficult to explain in words. According to the official notice, the system is regularly upgraded. If there is no upgrade, temporary repair methods are used as suggested.

cluster

Clustering has many advantages, such as high performance, high availability, disaster tolerance, and rolling upgrade without downtime; in special cases, a single node of datacenter can also be built, such as 25-250 small user customers.

Content index

Under normal circumstances, after the basic operation, the background will periodically rebuild the index, only the customer

maintain

The read-only switch can be turned on when the system is being maintained to prevent errors caused by user data writes, as well as a banner notification to inform the user that maintenance is taking place and to predict the recovery time.

system message

• Relevant system information can be used as reference information when submitting technical support;

• Support Entitlement Number (also called SEN ID) is used as a proof of purchase authorization when submitting a work order

Content Delivery Network

There are multinational teams, and it is recommended for data distribution across clouds to speed up data loading.

mail queue

When users report that they cannot receive emails

• Go to this page to see if the mail is in the error list or pending

• Check if a message is in spam

• Check if outbox is full

Authorization Details

• common problem

• Billing changes

• Common questions, such as which licenses are counted, and whether the datacenter version with a small number of users can be used by overseas users. All can be seen in the FAQ or the relevant purchase contract details. The Datacenter version of the software is only allowed to be installed on servers whose IP address is China.

• Some operations must be resolved through the Atlassian bill of lading, such as aligning co-terms with different license dates, and downgrading the number of licenses

Log and performance analysis

• Tag Log: Helps users quickly search for specific errors, such as font errors

• Performance analysis: After opening, more dates will take up storage. It is recommended not to open for a long time.

Cloud Migration Assistant

Help users analyze, currently used main programs, plug-ins, which are compatible, and which migration may have lost functionality

It is recommended that users with less than 500 users go to the cloud, and large users can consider using the due licensing strategy to try cloud products.

Troubleshooting and Technical Support Tools

• instance health

• log analyzer

• thread diagnostics

• get help

• Create support ZIP

• The instance is healthy, and most problems can be solved with one click or view related solutions through the prompt link

• Log analyzer and thread diagnostics provide relevant information to internal technicians for problem diagnosis

• Get help Jump to official documentation, community and other addresses to get help

• Create a support zip, if you encounter complex problems, you need to submit more context, please ask the original factory/dealer technician to troubleshoot

virtual machine image

Regularly operated by operation and maintenance

Takes up a lot of space, but the recovery is thorough and fast

backup file

Use the system's own regular backup (with accessories) to regularly clean up the backup files that are too long to save disk space

It is recommended to arrange a recovery drill to ensure that the backup files are available (if there is no drill, the backed up files themselves may not be available)

Atlassian  original API

Powerful, can do anything

• high cost of learning

• Slow to get started

Scriptrunner script

• Get started quickly

• There are various sample scripts for reference

• More stable than full two-open

• Plugins need to be purchased

• Functional integrity is not as strong as the original API